Boneng electrical appliances in strict accordance with the requirements of ISO9001 and CCC organization design, production and construction, wholeheartedly serve customers.
【 Business Purpose 】
To provide customers with the most satisfactory products and services
【 Service concept 】
Take customer demand as the center, maximize the value for customers.
【 Service Strategy 】
Provide high quality, fast technical service. In order to better ensure the normal operation of the equipment, timely answer the questions raised by users, and help users solve problems, the maintenance center is responsible for providing free technical consulting services for customers at any time by full-time engineers. Guarantee to go to the scene within 24 hours after receiving the user's fault call, and solve the problem within 24 hours. Before the fault is rectified, the service engineer cannot leave the site. The customer's permission is required for leaving the site.
【 User Profile 】
In addition to carrying out user technical consulting services, the company's maintenance center is also responsible for accepting and collecting user complaints and consulting information, ensuring that the problems and requirements raised by users can be handled in a timely manner, and tracking and verifying the processing. At the same time, establish user files to record the use of products, and provide a basis for the quality improvement of products in the future. We will continue to strive for excellence, to provide customers with the most satisfactory products and services.
【 Requirements and Suggestions 】
As a user of Shandong Boneng Electrical Equipment Co., LTD., we thank you for your trust in our company, you should promptly inform us of any suggestions and requirements for our products, and should be regularly maintained according to the company's various product manuals and maintenance manuals, equipment failure should be promptly notified to our company's maintenance personnel, so as to find and deal with in a timely manner. And do a good job of equipment operation station daily records, we believe that through the communication and cooperation between the two sides, we will maintain the equipment.
